The Motability Operations team for the rally includes Ross Smith, Scheme Stakeholder Executive at Motability Operations, and Molly Chauhan, Partnerships Marketing Executive. Ross and Molly, who are also Scheme customers, will experience the rally and learn what it’s like to drive an EV and use the public charging network as a disabled person.
"This rally isn't about speed; it's about understanding," explains Ross. "Our customers are representative of the wider UK population’s experience of electric. If the transition works for them it will work for everyone, so it’s vital we understand their experience and find innovative solutions that address their accessibility challenges. By experiencing these journeys firsthand, we can identify pain points and advocate for solutions that work for everyone."
“As a Motability Scheme customer for over a decade, I'm excited to be part of the annual EV rally and contribute to a stronger understanding of the current EV infrastructure. The Motability Scheme has given me invaluable freedom and independence, and I'm eager to help shape the future of accessible EV driving.” said Molly Chauhan.
The Cymru EV rally is one of many initiatives informing Motability Operations' approach to supporting its 800,000 customers as the UK moves to electric.
Jonathan Jenkins, head of innovation at Motability Operations said: “We are excited to see the EV industry come together for the EV Rally Cymru, it’s key that we all collaborate to make sure the EV transition can work for all.
“The rally's findings will help inform our customer’s transition to electric and help us raise awareness of the accessibility challenges of the public charging infrastructure.”
Insights gathered from the EV Rally Cymru will help shape future initiatives at Motability Operations, building on the £300 million the company has already invested in ensuring an inclusive transition. This investment includes programs like "Motability Go Charge," which enhances the customer experience by guiding users to convenient charging points and simplifying payments across a network of 45,000 UK locations.
