The business, which operates the Motability Scheme – the leading provider of vehicles for disabled people, expects to open a temporary office in January 2020 and its new permanent office by April 2020.
In addition to its head office in London, Motability Operations has an existing contact centre in Bristol. The new Scottish site is being developed to aid further expansion of the Scheme, which already provides vehicles to more than 625,000 disabled people and their families across the UK.
Motability Operations Head of Customer Service, Lisa Witherington explained:
“The opening of our new Edinburgh contact centre is great news because it means we can further improve our service to customers.
“We have taken our time to identify the location of our new site and eventually chose Edinburgh because we know we will be able to find the high-quality employees we need.
“Many major brands have call centre operations in Scotland, which means there are plenty of people with relevant talent and experience. Our call handlers are consistently praised for their professionalism by clients and our monitoring shows a continuously high level of satisfaction – we only want the best and are sure Edinburgh will deliver.”
With the Motability Scheme continuing to grow, it is expected that Motability Operations will need to extend its opening times, meaning the Edinburgh contact centre will offer some shifts outside of standard office hours and some weekend working.
“Customers are also choosing to communicate with us through online routes, so we will be recruiting candidates who are comfortable using digital channels,” added Lisa Witherington.
Motability Operations is the private company which operates the Motability Scheme under contract to Motability, a registered Charity. It leases cars and scooters to more than 625,000 customers across the UK, and has over 1,000 employees across its current London and Bristol locations. Recipients of higher mobility allowances can choose to use their weekly allowance payment to pay for the lease of a vehicle through the Motability Scheme.
